Consumer Bureau Looks to End Public View of Complaints Database

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irreverency 27yo San Francisco, California, United States

The Consumer Financial Protection Bureau asks the subjects of complaints to respond within 15 days. Complaints are later posted online, regardless of a company’s response. The bureau has used the complaints to spot patterns of bad behavior. A wave of complaints about Wells Fargo helped spur the agency’s investigation and exposure of the bank’s sham accounts. Complaints have also prompted actions against student loan servicers, debt collectors, mortgage lenders and credit card companies. more on Geo altCom
alittlextra76 35yo Round Rock, Texas, United States